What is your return policy?
Field Botanicals is a small company that hand creates all products in small batches. We currently are unable to offer refunds or exchanges. However, happy is good and we want you to be happy. If you have a question or concern about a product, please use the Contact form to get in touch.
How do you ship? When will you ship my order? Do you ship internationally?
In this world of instant gratification, we don't like to wait for our stuff either. We almost always use USPS Priority Mail for shipments. Most of our orders ship within 3 biz days, and you'll get an email confirming shipment. However, we're a handcrafted operation and sometimes during peak season it may take up to a week to ship, so plan ahead. If you need it super quick, let us know. Currently we ship to the US and Canada. We hope to expand our reach soon.
What if I'm allergic to an ingredient?
If you haven't purchased the ingredient yet, then yeah... don't. If you have purchased it, give us a shout on our Contact page. We list all our ingredients by common name on the website and hopefully you read them before ordering. If not, nobody's perfect but try to do better next time. In the meantime we'll try to help you out.
What is the shelf life of your products?
Generally speaking, most of the products can last a year or more if kept in a relatively dark and cool place. Some of the scents may shift, but this is normal. Following the use instructions on the label will ensure a quality product. We use natural antioxidants in our oil based products to extend the shelf life. We also use plant based preservatives in all products containing water. Believe us, YOU WANT THIS. Nobody wants to open up a jar of mold or other icks. We never use synthetic preservatives but realize the importance of proper product preservation.
What type of packing materials do you use?
We purchase recycled and recyclable packing materials, but we also try to reuse as much as possible. Our boxes and filler are all 100% recycled. Please pay it forward and either reuse or recycle our shipping materials.
Do you use animal based ingredients or test on animals?
No! All of our products are 100% vegan and cruelty-free. It's kinda our thang. We are Leaping Bunny certified, which is THE international standard for cruelty free cosmetics. We never test on animals (except ourselves) and our sources don't either.
Are the bottles recyclable?
Yup. Most of our products are bottled in glass that is recyclable or better yet, reusable. The facial and body oil bottles are perfect for single flowers, both real or fake.